by tonja » Tue Mar 06, 2007 8:45 pm
Hi
Happy to answer your question ! Many do not know how it works, so glad to have the chance to share some info
The garlic press is most likely a Q item which means the warrenty was just for 1 year - many of the gadgets have this type of warrenty
Items that Tupperware does offer warrenty on you do NOT have to have the receipt
Warrenty covers crack, chips and peels associated with normal wear and tear of use
Whenever you need to warrenty something the Consultant usually takes the item, uses the number on it to look it up
some older items are no longer made so the offer would be to replace the worn out item with something similar , something that you can use in the same way as the worn out item.
Then you would give the other peices ( say it is a lid an bowl set )of the item to the Consultant she would then order the replacement items( all peices of the NEW item)
if there was nothing avail that you would like in place of the worn out unavailable item then you would receive "credit" to use towards purchasing something different , BUT it would have to be used with THAT Consultant there is no voucher issued and another Consultant cannot help with a transaction started by another Consultant
BUT credit for older items usually is not very much - Better deal to get some new item that you can use in place of the old
If the original worn out item is still avail Consultant would enter the order and replace it
EITHER way you would have to pay shipping costs which is usually around $4-$6 depending on where you are and what warehouse the item is shipping from
Hope that helps !
Tonja