HI!
I was wondering others input on charging customers for their catalogs? It sounded kind of tacky to me at first, but after giving many of them away - I am thinking this over twice. I do not think that many women know that I have to pay for these. I just had a customer call and ask for her 3rd! catalog (as she "lost" the other two)? I told her that I would be happy to get her one, but I personally have to purchase them. She offered to pay for this and is willing to do a show in the spring. I think I am going to take the money this time?
Would it be tacky to let customers know that us sales reps have to purchase catalogs and or charge them for these (unless they comitt to a party)?
I am looking at the expense vs the outcome. Our company is brand new and it seems like everyone wants a catalog, but not everyone is willing to comitt to a show?
thanks
Karen
http://www.hermosasterling.com/home.asp